Caterlink Meal Payment System - Terms & Conditions

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (these “Terms and Conditions”) which apply to all uses of the online meal payment system (the “Caterlink Meal Payment System”) owned and operated by Cater Link Limited (“Caterlink”). Caterlink is a company registered in England and Wales with company No. 3732298 and registered address TVP2, 300 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT. Its VAT No. is GB 765 3217 26.

  1. 1. Caterlink Meal Payment System
    1. 1.1 The Caterlink Meal Payment System has been introduced to allow parents/guardians a secure and safe way of paying for school meals at a school that Caterlink provides the catering for and is participating in the system (the “School”). The system allows parents to purchase credits which will be exchanged at the counter for meals. Using the online utility, parents/guardians can view the account history, amend details and access a range of individual information for the School.
  2. 2. Introduction
    1. 2.1 These Terms and Conditions were last updated in 14 March 2013. We recommend that you print and keep a copy of these Terms and Conditions for future reference. You will be required to confirm during the registration process and during the payment confirmation that you have read these Terms and Conditions and agree to be bound by them. If you refuse to accept these Terms and Conditions, you will not be able to use the Caterlink Meal Payment System.
    2. 2.2 These Terms and Conditions apply to all transactions made using the Caterlink Meal Payment System. Please read them carefully and make sure that you understand them before you order any items.
    3. 2.3 We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the Terms and Conditions each time you place an order, to ensure that you are familiar with the current version.
  3. 3. Registration, Terms of Use and Privacy Policy
    1. 3.1 Access to the Caterlink Meal Payment System is subject to registration.
    2. 3.2 You may only register and use the Caterlink Meal Payment System if you are at least 18 years old.
    3. 3.3 Registrations can only be processed with your child’s valid student ID which will be provided by the School. Upon receipt of this ID, you will be required to enter a valid email address, your address and a password. You may be required to validate your account through email.
    4. 3.4 You will need to log in using your child’s student ID and password each time you want to use the Caterlink Meal Payment System
    5. 3.5 It is your responsibility to keep your password secure and you agree that you will not share your password with anybody else or allow anybody else to use your password to access the Caterlink Meal Payment System.
    6. 3.6 By registering for the Caterlink Meal Payment System you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
    7. 3.7 We reserve the right to modify or withdraw a password at our discretion. We also reserve the right, at our sole discretion, to decline a new customer registration or suspend or terminate a customer’s account at any time; and terminate your access to all or part of the Caterlink Meal Payment System with or without notice.
    8. 3.8 Your use of our website is also governed by our Terms of Use of the Caterlink website {insert link to terms}. Please take the time to read these, as they include important terms which apply to you.
    9. 3.9 Your details are essential in order for us to be able to supply you with important information such as payment receipts and changes to the service. By registering for the Caterlink Meal Payment System, you accept that your personal details may be used by us in accordance with our Privacy Policy. Your email address may be used to inform you of any marketing/promotional activities happening in your child’s school. We will not give your details out to any third party.
  4. 4. Meal Credit Purchase Process
    1. 4.1 To use the Caterlink Meal Payment System:
      1. 4.1.1 login using your child’s student ID and password;
      2. 4.1.2 choose the amount of meals you would like to purchase. The minimum amount is 5 credits or £10 – whichever is less
      3. 4.1.3 upon choosing the amount of meals you would like to buy, you will be transferred to our secure payment gateway “World Pay”. World Pay is our chosen supplier for online payments and has all due diligence / passed all security checks.
      4. 4.1.4 once payment has been confirmed you will be taken back to the Caterlink Meal Payment System. Your child’s account will then be increased to show these credits. The contract between us will only be formed once payment has been confirmed and we increase the credits in your child’s account.
    2. 4.2 If you have any difficulty purchasing credits, please ring our helpline on 01892 824604.


  1. 5. Payment and your Right to Cancel
    1. 5.1 We accept payment by debit or credit card. We do not accept American Express payments.
    2. 5.2 If paying on credit account the relevant payment terms will be as notified to you by us separately in connection with your credit account. We reserve the right in our sole discretion to accept or refuse any application for a credit account, or terminate any credit account at any time for any reason.
    3. 5.3 If paying by debit / credit, payment will be deducted at the time of payment via World Pay.
    4. 5.4 If you are a consumer, you have a legal right to cancel a contract (under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 5.5. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to use the Caterlink Meal Payment System, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
    5. 5.5 Your legal right to cancel a Contract starts from the date the date your child’s account is credited with the meals ordered pursuant to clause 4.1.4, which is when the contract between us is formed, and continues for a period of 7 (seven) working days unless you require your child to be provided with a meal service at the School paid for using the Caterlink Meal Payment Service prior to the expiry of such period, in which case your right to cancel shall expire on the first day on which such meal services is provided. Working days means that Saturdays, Sundays or public holidays are not included in this period.
    6. 5.6 To cancel a Contract, [please contact us in writing to tell us by sending an e-mail to or write to Meals at Caterlink, Hop House, Lower Green Road, Pembury, Kent, TH2 4HS You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
    7. 5.7 You will receive a full refund of the price you paid for the meals using the Caterlink Meal Payment. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 5.6. We refund you on the credit card or debit card used by you to pay.
  1. 6. Price
    1. 6.1 Prices for our meals may change from time to time, but changes will not affect any order which we have confirmed pursuant to clause 4.1.4.
    2. 6.2The price of school meals are currently VAT exempt. However, if the rate of VAT changes between the date of your order and the date the meal is provided, we may adjust the VAT you pay.
  1. 7. Our Responsibility for Loss or Damage
    1. 7.1 We try very hard to ensure that all information on the Caterlink Meal Payment System is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of an item you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We may also in our sole discretion choose not to provide you with the item if there has been an error in its description or price.
    2. 7.2 Caterlink have taken every precaution possible whilst designing the Caterlink Meal Payment System to ensure maximum safety and security to the users of this system. All date is stored in a secured and locked down environment.
    3. 7.3 We do not exclude or restrict our liability for (a) death or personal injury resulting from our negligence or that of our agents; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); (e) defective products under the Consumer Protection Act 1987; or (f) our liability for anything else that cannot be excluded or restricted by law. Nothing in this clause 7 shall operate to exclude, restrict or limit this liability.
    4. 7.4 Our liability to you in contract, tort (including, without limitation, negligence) or otherwise in connection with any items that we supply to you or in connection with the Caterlink Meal Payment System shall be limited to the value of your order only.
    5. 7.5 Subject to clause 7.4, if we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    6. 7.6 The Caterlink Meal Payment System and the meals paid for through it are not provided for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
    7. 7.7 Each provision of this clause 7 operates separately. If any part is disallowed or found to be ineffective by any court or other competent body the other parts will continue to apply.
  1. 8. Events outside our control/li>
    1. 8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    2. 8.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:
      1. 8.2.1 we will contact you as soon as reasonably possible to notify you; and
      2. 8.2.2 our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
  1. 9. General
    1. 9.1 These Terms and Conditions and all transactions relating to the Caterlink Meal Payment System are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.
    2. 9.2 We do not accept amendments to these Terms and Conditions.
    3. 9.3 You may not transfer any of your rights or obligations under these Terms and Conditions to another person without our prior written consent. We can transfer all or any part of these Terms and Conditions to another organisation but your rights under these Terms and Conditions will not be affected.
    4. 9.4 If these Terms and Conditions are terminated for any reason, neither of us will lose any rights which have already accrued.
    5. 9.5 If, at any time, we do not require you to comply with any part of these Terms and Conditions, this will not prevent us from doing so in the future.
    6. 9.6 If any part of these Terms and Conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the Terms and Conditions will not be affected.
    7. 9.7 We are required by law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.
    8. 9.8 As a consumer, you have legal rights in relation to good and services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.

For more information please contact us via the contact page on or by phoning our head office on 01892 824604